Shipping & Delivery Policy
Effective Date:14-Apr-2026
Thank you for shopping with ssrsuja.com. This Shipping & Delivery Policy outlines how we handle order processing, shipping, and delivery for our food products.
1. Order Processing Time
- Orders are processed within 24 after confirmation
- Orders placed after [cut-off time] will be processed the next business day
- Orders are not processed on [weekends/public holidays, if applicable]
2. Delivery Timeframes
Estimated delivery times:
- Same-Day Delivery: Available for orders placed before [cut-off time]
- Next-Day Delivery: For orders placed after cut-off
- Scheduled Delivery: Customers can select preferred delivery time slots (if applicable)
Delivery times may vary depending on location and product availability.
3. Shipping Charges
- Shipping fees are calculated at checkout based on location and order value
- Free delivery may be available for orders above [amount]
4. Delivery Areas
We currently deliver to:
- [List of cities/regions or “selected areas within UAE”]
If your location is outside our service area, we may not be able to fulfill your order.
5. Perishable Food Handling
To maintain product quality:
- Orders are packed using temperature-controlled packaging where required
- Certain products must be refrigerated immediately upon delivery
- Customers are responsible for proper storage after receiving the order
6. Delivery Attempts
- Please ensure someone is available to receive the order
- If delivery fails due to customer unavailability:
- Re-delivery may incur an additional charge
- Perishable items may not be eligible for refund
7. Delays & Issues
While we strive for timely delivery, delays may occur due to:
- Traffic or weather conditions
- High demand periods
- Unforeseen logistical issues
If your order is delayed or compromised, please contact us immediately.
8. Order Tracking
- Once your order is shipped, you may receive:
- Tracking link (if available)
- SMS/WhatsApp/email updates
9. Damaged or Incorrect Deliveries
If your order arrives damaged, spoiled, or incorrect:
- Notify us within 24 hours of delivery
- Provide photos/videos for verification
- We will arrange a replacement or refund as per our policy
10. Contact Us
For any shipping-related questions:
Email: [Your Email Address]
Phone: [Your Phone Number]
Business Hours: [Insert Hours]
By placing an order with us, you agree to this Shipping & Delivery Policy.
