Effective Date: 14-Apr-2026
Thank you for shopping with ssrsuja.com. Due to the nature of food products, we follow a strict refund and return policy to ensure safety, hygiene, and quality standards.
1. No Returns Policy
As our products are perishable and consumable, we do not accept returns once items have been delivered.
2. Eligibility for Refunds or Replacements
We offer refunds or replacements only under the following conditions:
- You received the wrong item
- The product was damaged or spoiled upon delivery
- The item is missing from your order
- The product has expired before delivery
3. Reporting an Issue
To be eligible for a refund or replacement, you must:
- Notify us within 24 hours of delivery
- Provide:
- Order number
- Clear photos/videos of the issue
- Description of the problem
Send your request to: Info@ssrsuja.com
4. Refund Process
Once your request is reviewed and approved:
- Refunds will be issued to your original payment method
- Processing time: 5–10 business days
Alternatively, we may offer:
- Store credit
- Replacement of the product
5. Non-Refundable Situations
We do not provide refunds in the following cases:
- Change of mind after delivery
- Incorrect address provided
- Failed delivery due to customer unavailability
- Improper storage after delivery
- Minor packaging damage that does not affect product quality
6. Order Cancellation
- Orders can be canceled only before dispatch
- Once shipped, cancellations are not allowed
7. Delivery Issues
If your order is delayed or mishandled by our delivery partner, please contact us. We will investigate and provide a suitable resolution.
8. Contact Us
For any refund-related inquiries, contact us:
Email: Info@ssrsuja.com
Phone: +91 9380303854, +91 9940335910
By placing an order with us, you agree to this Refund Policy.
